Refund policy

Return & Refund Policy

At Nivel, customer satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

7-Day Easy Return

You can request a return within 7 days of receiving your order.

Return Eligibility

To qualify for a return:

  • The product must be unused and in its original condition.

  • All original tags, packaging, and accessories must be intact.

  • The product should not be damaged due to misuse or improper handling.

Customized Products

Since we sell customized bags, products that are personalized with names, photos, logos, or custom designs cannot be returned or refunded unless:

  • You received the wrong product.

  • The product is damaged during delivery.

  • There is a manufacturing defect.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your Order ID

  • Clear photos/videos of the product and packaging

We'll arrange a replacement or full refund after verification.

Refund Process

Once your returned item is received and inspected:

  • Your refund will be approved within 2–3 business days.

  • The refund will be credited to your original payment method within 5–7 business days.

  • For Cash on Delivery (COD) orders, the refund will be transferred to your bank account or UPI after verification.

Return Shipping

  • If the return is due to our error (wrong, damaged, or defective product), we will bear the return shipping cost.

  • For other eligible returns, return shipping charges may apply.

How to Request a Return

To initiate a return:

  • Visit https://shop.nivel.in

  • Contact our customer support with your Order ID and reason for return.

  • Our team will guide you through the return process.

Contact Us

For any questions regarding returns or refunds, please contact our customer support through the contact details available on shop.nivel.in.